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Crash ID: bp-94f84771-ba14-42f9-893b-953f32130521

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by user633449

amdarden
amdarden
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When I try to start firefox a window flashes and it brings up a crash report. I have tried safe mode and resetting firefox, no change. Ran the MS scan, nothing found.

When I try to start firefox a window flashes and it brings up a crash report. I have tried safe mode and resetting firefox, no change. Ran the MS scan, nothing found.

All Replies (4)

rmldsky
rmldsky
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Hi,

Please be sure you are running the latest version of Firefox.

Also refer to this support article for possible solutions and clues: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Hope that helps!

rmldsky
rmldsky
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Hi again!

One more thing, I've read here: https://crash-stats.mozilla.com/report/index/94f84771-ba14-42f9-893b-953f32130521 and here (related bug): https://bugzilla.mozilla.org/show_bug.cgi?id=828184

That this crash happens with Websense Endpoint. So if you use that, please be sure to have the latest version of it. Problem with FF crashing should be fixed in 1138 versions of Websense Endpoint.

amdarden
amdarden Question owner
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I downloaded the latest version of Firefox before posting this. The version of Websense Endpoint is 7.7 build 1543 with the data endpoint policy engine of 7.7.3.12.

user633449
user633449
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Please contact Websense to make sure you get the fully updated version, this is causing the crash.