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I've recently update to Firefox21 & the "firefox" button is not there, recieve "we noticed you may have signed in or signed out in another window. Click ok to r

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Cheppie
Cheppie
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Click ok to reload your page each time I log on to computer. Also each time I minimize the screen when I bring back up I get message "firefox is running" but will not come back on screen. Have to go to task manager and stop then reopen. I never had any issues before update. I've removed and re-downloaded several times. I use yahoo email a lot and have tried the basic down load of firefox (received message unable to initialize installer GUI) tried firefox optimized for yahoo still have same issues.

Click ok to reload your page each time I log on to computer. Also each time I minimize the screen when I bring back up I get message "firefox is running" but will not come back on screen. Have to go to task manager and stop then reopen. I never had any issues before update. I've removed and re-downloaded several times. I use yahoo email a lot and have tried the basic down load of firefox (received message unable to initialize installer GUI) tried firefox optimized for yahoo still have same issues.

All Replies (4)

Andrew
Andrew
  • Moderator
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Cheppie
Cheppie Question owner
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Took these steps but did not clear up the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use a bookmark to open a specific web page then try to navigate to it via the main (home) page or login page instead of using a bookmark with possible POST (form) data.