This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Initial opening mozilla cuts out

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

Start computer. click on mozilla. mozilla opens. within 30 seconds mozilla cuts out. click on mozilla it opens and everything works fine. How do I correct?

Start computer. click on mozilla. mozilla opens. within 30 seconds mozilla cuts out. click on mozilla it opens and everything works fine. How do I correct?

All Replies (2)

more options

What do you mean by cuts out? Please elaborate.

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Modified by cor-el