This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get MOV files to display and play?

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by bobneuw

bobneuw
bobneuw
more options

I'm running FF 21.0 on a MacBook. The action in my Preferences > Applications is "Use QuickTime Plug-in 7.6.6 (in Firefox).

When I go to www.BluestoneMojo.com/videos.html and click on any of the video links, the MOV file does not display on the target page. Because the file doesn't display, I can't play the video. When I use either Chrome or Safari, the files display and play. So the problem seems to be with FF.

I'm running FF 21.0 on a MacBook. The action in my Preferences > Applications is "Use QuickTime Plug-in 7.6.6 (in Firefox). When I go to www.BluestoneMojo.com/videos.html and click on any of the video links, the MOV file does not display on the target page. Because the file doesn't display, I can't play the video. When I use either Chrome or Safari, the files display and play. So the problem seems to be with FF.

Modified by bobneuw

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your System Details List shows the QuickTime plugin.

Do you see an enabled QuickTime plugin on the about:plugins page with a video/quicktime content type?

See also:

bobneuw
bobneuw Question owner
more options

Thanks for your reply. Sorry to be so slow in responding. Yes, the QuickTime plugin shows up as enabled on the about:plugins page.