When I load Firefox it locks up, and I have to bring task manger up to end it, then I reload Firefox and it works
When I load Firefox it locks up, and I have to bring task manger up to end it, then I reload Firefox and it works, but have to click on task bar every time to change to another site, and when i go to put dates in it will not go beyond 1 if there is a list from 1 to 10
All Replies (3)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Application Basics
Name
Firefox
Version
21.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Trend Micro BEP Firefox Extension
7.5.0.1130
false
tmbepff-7.5@trendmicro.com
Trend Micro NSC Firefox Extension
6.8.0.1096
false
{22C7F6C6-8D67-4534-92B5-529A0EC09405}
Trend Micro Toolbar
6.0.0.1318
false
{22181a4d-af90-4ca3-a569-faed9118d6bc}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130511120803
browser.startup.homepage_override.mstone
21.0
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
21.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0102
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
Driver Date
1-27-2011
Driver Version
8.15.10.2291
GPU #2 Active
false
GPU Accelerated Windows
2/2 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
Reboot your system and tap F8 while booting, a menu shall show go to safe mode with networking, now launch firefox.