This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

missing options on certain webpages

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

TCLing
TCLing
more options

Hi I am having trouble with some shopping websites. eg Clarks.co.uk, George.com. When I click on the product, all the information that is usually there are there but the the sizes and quantity are missing, so that I can't add the product to the basket. In addition, there is a spinning wheel on the clarks homepage which fails to load. This problem does not occur on other webpages. This problem also occurs on IE browser. I have checked for malware and found some infected cookies, which has now been deleted, but still the problem persists. I have also tried deleting cookies and clearing cache, reinstalling Firefox, but to no avail.Can you help?

Hi I am having trouble with some shopping websites. eg Clarks.co.uk, George.com. When I click on the product, all the information that is usually there are there but the the sizes and quantity are missing, so that I can't add the product to the basket. In addition, there is a spinning wheel on the clarks homepage which fails to load. This problem does not occur on other webpages. This problem also occurs on IE browser. I have checked for malware and found some infected cookies, which has now been deleted, but still the problem persists. I have also tried deleting cookies and clearing cache, reinstalling Firefox, but to no avail.Can you help?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.