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aarp.org logon button doesn't do anything in FireFox but works fine in all other browsers

nurdcomp
nurdcomp
more options

I have done all the steps outlined on help.., clear cash, cookies, security and profile deletion. The AARP.org "login" and the "forgot my password" link are the only 2 links on the page that doesn't work. The "register" button is the only other button and it works fine. I called AARP and they have no answers. I am able to log on using all other browsers and all my other pc's and phones.

I have done all the steps outlined on help.., clear cash, cookies, security and profile deletion. The AARP.org "login" and the "forgot my password" link are the only 2 links on the page that doesn't work. The "register" button is the only other button and it works fine. I called AARP and they have no answers. I am able to log on using all other browsers and all my other pc's and phones.

Chosen solution

It works fine for me

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

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All Replies (1)

iamjayakumars
iamjayakumars
more options

Chosen Solution

It works fine for me

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")