We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Amazon.com's customer reviews no longer display in search results, but they do in other browsers like Safari. I've deleted cookies, no luck.

lanntair
lanntair
more options

I believe this problem started when I tried to change the font display so that they are a bit larger, under Firefox-->Preferences-->Content.

Then I noticed that when I do a search on Amazon, the items no longer display the 5-star customer review summary. This is displayed correctly when I use Safari. In Firefox, it looks like the "tile" for each item is being cut off at the bottom, where the 5 star rating would normally appear.

I've tried resetting the fonts to the default, deleting all cookies, even deleting and reinstalling Firefox. No luck.

I believe this problem started when I tried to change the font display so that they are a bit larger, under Firefox-->Preferences-->Content. Then I noticed that when I do a search on Amazon, the items no longer display the 5-star customer review summary. This is displayed correctly when I use Safari. In Firefox, it looks like the "tile" for each item is being cut off at the bottom, where the 5 star rating would normally appear. I've tried resetting the fonts to the default, deleting all cookies, even deleting and reinstalling Firefox. No luck.

All Replies (2)

Wesley Branton
Wesley Branton
more options

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I wasn't seeing the stars either, so I cleared all my Amazon cookies and tried again. Still nothing. But when I created a new Firefox profile, it worked. Then when I returned to my regular profile, it worked there. Hmmm... Amazon is constantly fiddling with its site to encourage us to buy more. This could be an ongoing experiment; we may never know.