Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting an error message when opening a PDF being displayed in FF 24 in Adobe Acrobat XI

  • 1 reply
  • 8 have this problem
  • 20 views
  • Last reply by kobe

krdell
krdell
more options

I have the very latest versions of FF and Adobe Acrobat Pro XI and FF Adobe Acorbat Plugin. When I open a PDF (regardless of size) and view it in FF then click the download button then select the option to open in Adobe Acrobat I get the error stating "There was an error opening this document. The file is damaged and could not be repaired. " If I download the file locally THEN open it usually works fine. This happens to me on both Mac and PC. Any suggestions? Thanks in advance

I have the very latest versions of FF and Adobe Acrobat Pro XI and FF Adobe Acorbat Plugin. When I open a PDF (regardless of size) and view it in FF then click the download button then select the option to open in Adobe Acrobat I get the error stating "There was an error opening this document. The file is damaged and could not be repaired. " If I download the file locally THEN open it usually works fine. This happens to me on both Mac and PC. Any suggestions? Thanks in advance

All Replies (1)

kobe
kobe
more options

Have you reinstalled that plugin (Acrobat), or tried to use Firefox's bulit in PDF reader (PDF.js).