This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When launching any firefox build, the browser appears as a black box, what can I do?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by pearsauces

pearsauces
pearsauces
more options

This problem started when I was doing a regular update of nightly, and my wifi cut out, causing the update to stop mid way. After that, when the wifi reconnected, and I opened nightly, it appeared like this: http://imgur.com/qYshI2l

I can still click the address bar and any button, everything is just invisible.

FIrst thing I tried was completely uninstalling, and reinstalling, and that did not work. I tried switching to regular firefox and aurora, but both appeared the same way as nightly

This problem started when I was doing a regular update of nightly, and my wifi cut out, causing the update to stop mid way. After that, when the wifi reconnected, and I opened nightly, it appeared like this: http://imgur.com/qYshI2l I can still click the address bar and any button, everything is just invisible. FIrst thing I tried was completely uninstalling, and reinstalling, and that did not work. I tried switching to regular firefox and aurora, but both appeared the same way as nightly

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You might already have tried this, but if not, could you try a new Firefox profile?

It will have your system-installed plugins (e.g., Flash), but no themes, extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using Start > search box (or Run): 

firefox.exe -P

Any time you want to switch profiles, exit Firefox and return to this dialog.

When creating a new profile, I recommend using the default location suggested, and to avoid data loss, not re-using any existing folder. Before deleting unneeded profiles, I suggest making a backup first in case something were to go wrong.

Do pages display in the new profile? If so, to import bookmarks and other settings into the new profile, see this article: Recovering important data from an old profile.

pearsauces
pearsauces Question owner
more options

Thanks for your quick reply! Unfortunately, I get the same result as the browser, Meaning:

http://imgur.com/0VWSQqp

Is the only thing I see when I launch that