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Cannot download PDF

gacybergran
gacybergran
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Suddenly I can no longer download or open a PDF attachment on my Yahoo email account which I access on Firefox. I have never had this problem before today. I can forward the email with its attachment to Apple Mail, and have no trouble accessing PDFs there.

Suddenly I can no longer download or open a PDF attachment on my Yahoo email account which I access on Firefox. I have never had this problem before today. I can forward the email with its attachment to Apple Mail, and have no trouble accessing PDFs there.

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (2)

Andrew
Andrew
  • Moderator
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

gacybergran
gacybergran Question owner
more options

Thanks! I will keep this for future reference. It turns out the problem was with Yahoo Mail. A number of users had reported it. Their engineers have fixed it now.