This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update failed notice says: something is trying to trick firefox into accepting an insecure update. Please contact your network provider and seek help. help plz

  • 3 replies
  • 17 have this problem
  • 1 view
  • Last reply by FredMcD

more options

What is the solution to this - Is there one that won't make my eyes roll back in my head? Is it a real message from Firefox?

the popup looks like this:


[firefix logo] Software Update

Update Failed

Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help

What is the solution to this - Is there one that won't make my eyes roll back in my head? Is it a real message from Firefox? the popup looks like this: [firefix logo] Software Update Update Failed Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help

Chosen solution

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

Read this answer in context 👍 1

All Replies (3)

more options

Go to Mozilla.org or Firefox In Any Language and download the full installer. Let us know how you do.

more options

I get this also and will attempt you solution.

more options

Chosen Solution

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.