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Firefox does not open some websites, even after resetting

  • 3 replies
  • 12 have this problem
  • 7 views
  • Last reply by ideato

shivba77
shivba77
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I have the latest version of Firefox 27.0.1. Recently I see few of them websites (like bbc.co.uk, crucial.com) are not loading and always look to connect to the websites with the spiral circles rotating on the title bar.

I tried to reset the Firefox, using Help -> Troubleshooting Information - > Reset Firefox. Then I can open the webpage and browse to two pages and suddenly STOP (circle rotating on the title bar looking to open the link I clicked with the BBC.CO.UK/news). I DO NOT see this problem with IE, I tried pausing the kaspersky security protection and still have the problem on Firefox. I have this problem from the day I installed the latest Firefox update 27.0.1. I'm really annoyed with this and have downloaded Google Chrome to try and it work straightaway. I never had a problem with Firefox all these years (more than 10 years) and feeling sad to leave Firefox....will there be a fix for me to consider coming back to Firefox. Thanks

I have the latest version of Firefox 27.0.1. Recently I see few of them websites (like bbc.co.uk, crucial.com) are not loading and always look to connect to the websites with the spiral circles rotating on the title bar. I tried to reset the Firefox, using Help -> Troubleshooting Information - > Reset Firefox. Then I can open the webpage and browse to two pages and suddenly STOP (circle rotating on the title bar looking to open the link I clicked with the BBC.CO.UK/news). I DO NOT see this problem with IE, I tried pausing the kaspersky security protection and still have the problem on Firefox. I have this problem from the day I installed the latest Firefox update 27.0.1. I'm really annoyed with this and have downloaded Google Chrome to try and it work straightaway. I never had a problem with Firefox all these years (more than 10 years) and feeling sad to leave Firefox....will there be a fix for me to consider coming back to Firefox. Thanks

All Replies (3)

ideato
ideato
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Hello shivba77, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

shivba77
shivba77 Question owner
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Hi Ideato,

Thanks for your reply, I have done this many times and didn't work.

Whenever I had the problem, I always use the hot keys (CTRL,Shift,Delete) to bring up the "Clear Recent History" and select everything on TIME RANGE TO CLEAR drop-down and make sure cookies and cache are checked. When i make the changes, it works for few minutes (can browse 2 or pages ) and it stops again.

ideato
ideato
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Hi, any luck if you remove a possible corrupt cookies file ?

thanks