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I'm able to open my roadrunner mail @ internet explorer, but this browser keeps showing, session expired log in and I get the message again

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

emeraldisle3
emeraldisle3
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I have roadrunner e-mail as a tab on my homepage. At one time I was asked, do you want to save user name and password, I responded yes. Every time I wanted to access my e-mail Your session has expired. Please log in again would come up and I would follow the instructions and could access my e-mail. Today I'm unable to access my e-mail here, but can open it at internet explorer. I even tried my wife's e-mail, which her info isn't saved and it goes back to my log in screen.

I have roadrunner e-mail as a tab on my homepage. At one time I was asked, do you want to save user name and password, I responded yes. Every time I wanted to access my e-mail Your session has expired. Please log in again would come up and I would follow the instructions and could access my e-mail. Today I'm unable to access my e-mail here, but can open it at internet explorer. I even tried my wife's e-mail, which her info isn't saved and it goes back to my log in screen.

Chosen solution

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab
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All Replies (2)

finitarry
finitarry
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Are you clearing cookies when you exit Firefox? Check the setup in Options > Privacy > "Clear history when Firefox closes" > Settings to make sure that "Cookies" is not checked. If you use the "Clear Recent History" item in the History menu, make sure that Cookies is not checked there as well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab