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Green arrow (download buttom) problem

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by Arroyuice

Arroyuice
Arroyuice
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Hello community:

I have a weird problem. My green arrow buttom just work perfectly: it shows the remaining time of downloads, it shows me when the download is completed, and pressing Ctrl + J would show me the download manager window.

But...

When I press the green arrow, it turns from green to gray but nothing more: it doesn't open the download manager window.

But there is more...

It actually opens the download manager window, but it's invisible! I had this problem since around 6 months but I never noticed that, till now that accidently saw how the pointer turns to a hand bellow the green arrow whenever I press that buttom.

The problem is solved when I open FF as safe mode. I use FF 27.0.1 and windows 7 64x

Any idea? Thanks!

(More information: it seems that my problem is similar to this https://support.mozilla.org/en-US/questions/977247 )

Hello community: I have a weird problem. My green arrow buttom just work perfectly: it shows the remaining time of downloads, it shows me when the download is completed, and pressing Ctrl + J would show me the download manager window. But... When I press the green arrow, it turns from green to gray but nothing more: it doesn't open the download manager window. But there is more... It actually opens the download manager window, but it's invisible! I had this problem since around 6 months but I never noticed that, till now that accidently saw how the pointer turns to a hand bellow the green arrow whenever I press that buttom. The problem is solved when I open FF as safe mode. I use FF 27.0.1 and windows 7 64x Any idea? Thanks! (More information: it seems that my problem is similar to this https://support.mozilla.org/en-US/questions/977247 )

Modified by Arroyuice

Chosen solution

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Arroyuice
Arroyuice Question owner
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Oh... It solved my problem.

Now it works perfectly  :D

Thanks cor-el ! !