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I reset my master password but the new one does not work and Firefox crashes when I click 'lost device' again. Name + pw OK.

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  • Last reply by jsfb

jsfb
jsfb
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I have a new computer and want to sync my FF bookmarks etc. Email and password are accepted. I did not know my activation code. I checked the website and I clicked on lost my device to generate a new password, but this new activation code was marked an error. Now FF will not give me another activation code if I click on Lost again but simply crashes. I tried to set up a new account with another email address but this is refused. Will I ever be able to sync my account to my new computer?

I have a new computer and want to sync my FF bookmarks etc. Email and password are accepted. I did not know my activation code. I checked the website and I clicked on lost my device to generate a new password, but this new activation code was marked an error. Now FF will not give me another activation code if I click on Lost again but simply crashes. I tried to set up a new account with another email address but this is refused. Will I ever be able to sync my account to my new computer?

Chosen solution

Hi jsfb, There is a new sync, go to "about:accounts" Using an older version of sync? How to update

Try these steps, if you need help please let us know!

Read this answer in context 👍 2

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guigs
guigs
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Chosen Solution

Hi jsfb, There is a new sync, go to "about:accounts" Using an older version of sync? How to update

Try these steps, if you need help please let us know!

jsfb
jsfb Question owner
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It worked perfectly. Thank you. If anyone else tries this, check junk for confirmation email.