This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get not responding with all new emails

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by 2Ralph

2Ralph
2Ralph
more options

Whenever I get new emails Thunderbird reports that it is "Not Responding".. After a minute or so the email downloads and I can read it, but I always have to wait at least a minute before the program responds normally.. I downloaded another copy of Thunderbird (over the old copy) but that didn't change anything.. I'm afraid to uninstall my present copy and re-install for fear that I may lose data..

Whenever I get new emails Thunderbird reports that it is "Not Responding".. After a minute or so the email downloads and I can read it, but I always have to wait at least a minute before the program responds normally.. I downloaded another copy of Thunderbird (over the old copy) but that didn't change anything.. I'm afraid to uninstall my present copy and re-install for fear that I may lose data..

Chosen solution

Are you using McAfee? They released another dud recently that causes those sorts of issues.

Read this answer in context 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Are you using McAfee? They released another dud recently that causes those sorts of issues.

2Ralph
2Ralph Question owner
more options

I just called McAfee and they took control of my computer; changed some settings in McAfee and now my emails are coming thru perfectly, as before.. Thanks very much for leading me in the right direction! Ralph