Firefox crashes
Firefox keeps on crashing and I have no idea why data has been posted to understand the issue. If anyone can understand it and inform me of this issue that would be great.
Firefox keeps on crashing and I have no idea why data has been posted to understand the issue. If anyone can understand it and inform me of this issue that would be great.
All Replies (3)
Apparently the error report didn't post.
{
"application": {
"name": "Firefox",
"version": "29.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/"
},
"crashes": {
"submitted": [
{
"id": "bp-43bbc3c5-7aeb-4beb-a5cb-1fd072140430",
"date": 1398832803549,
"pending": false
},
{
"id": "bp-bafbb42c-e4a3-4a8f-a4b2-8e7662140428",
"date": 1398655585648,
"pending": false
}
],
"pending": 1
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind": true,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 1048576,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.cache.memory.capacity": 65536,
"browser.places.smartBookmarksVersion": 6,
"browser.search.param.yahoo-fr": "chr-greentree_ff&ilc=12&type=994519",
"browser.search.useDBForOrder": true,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237",
"browser.sessionstore.max_windows_undo": 10,
"browser.startup.homepage_override.mstone": "29.0",
"browser.startup.homepage": "about:home",
"browser.startup.homepage_override.buildID": "20140421221237",
"browser.urlbar.autofill": true,
"browser.urlbar.default.behavior": 2,
"dom.w3c_touch_events.expose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0",
"gfx.direct3d.prefer_10_1": true,
"gfx.direct2d.disabled": true,
"keyword.URL": "http://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=114576&p=",
"layers.acceleration.disabled": true,
"network.http.keep-alive": true,
"network.http.connect.timeout": 60,
"network.http.max-persistent-connections-per-server": 8,
"network.http.pipelining": true,
"network.http.request.max-start-delay": 0,
"network.http.proxy.keep-alive": true,
"network.dnsCacheEntries": 200,
"network.http.pipelining.maxrequests": 8,
"network.http.max-connections-per-server": 16,
"network.http.proxy.pipelining": true,
"network.http.max-persistent-connections-per-proxy": 16,
"network.http.keep-alive.timeout": 300,
"network.cookie.prefsMigrated": true,
"network.http.max-connections": 48,
"network.dnsCacheExpiration": 240,
"places.database.lastMaintenance": 1398808206,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.npdd": 0,
"plugin.expose_full_path": true,
"plugin.state.npovshelper": 1,
"plugin.state.npauthz": 0,
"plugin.importedState": true,
"plugin.state.npintelwebapiupdater": 2,
"plugin.state.np32dsw": 2,
"plugin.state.npuplaypc": 0,
"plugin.state.npdivx": 1,
"plugin.state.npuplaypchub": 0,
"plugin.state.nppitplugin": 1,
"privacy.cpd.siteSettings": true,
"privacy.clearOnShutdown.history": false,
"privacy.clearOnShutdown.formdata": false,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.sanitizeOnShutdown": true,
"privacy.clearOnShutdown.sessions": false,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.clearOnShutdown.downloads": false,
"privacy.cpd.offlineApps": true,
"security.warn_viewing_mixed": false,
"security.default_personal_cert": "Select Automatically",
"security.warn_viewing_mixed.show_once": false,
"storage.vacuum.last.places.sqlite": 1398038510,
"storage.vacuum.last.index": 1
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": false,
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
"driverVersion": "10.18.10.3412",
"driverDate": "1-29-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16571",
"direct2DEnabledMessage": [
""
],
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "cairo"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.5.1",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "HP Detect",
"version": "1.0.28.1",
"isActive": true,
"id": "{ab91efd4-6975-4081-8552-1b3922ed79e2}"
},
{
"name": "HTTPS-Everywhere",
"version": "3.5.1",
"isActive": true,
"id": "https-everywhere@eff.org"
},
{
"name": "MEGA",
"version": "2.0.143",
"isActive": true,
"id": "firefox@mega.co.nz"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "YouTube High Definition",
"version": "8.1",
"isActive": true,
"id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}"
},
{
"name": "Advanced SystemCare Surfing Protection",
"version": "1.0",
"isActive": false,
"id": "ascsurfingprotection@iobit.com"
},
{
"name": "Skype Click to Call",
"version": "7.2.15747.10003",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
]
}
Hi,
I suggest resetting Firefox. It solves most of the problems. Check this https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems for resetting Firefox.
Hope this helps.
Thanks.
Modified by Abhishek
Try disabling HTTPS Everywhere, or downgrading to v3.4.5 and disabling updating of the extension. I experienced frequent crashes with HTTPS Everywhere 3.5 and 3.5.1 on various websites starting from Firefox 28 until Firefox 29. These were resolved upon downgrading to HTTPS Everywhere v3.4.5.