This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When i log on to thunderbird, the in box has the message, 'building summary file', this then takes ages to do . how do I stop it doing this every time I log on?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

Macbrownie
Macbrownie
more options

Hello,

This problem has only started happening in the last few days. Every time i log on the get emails, the inbox has a message saying 'building summary file'. it then takes ages to do this. i have tried deleting most of the in box and compacting the file but it still continues.

Hello, This problem has only started happening in the last few days. Every time i log on the get emails, the inbox has a message saying 'building summary file'. it then takes ages to do this. i have tried deleting most of the in box and compacting the file but it still continues.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Try restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.