This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing:

  • 1 balasan
  • 4 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh guigs

more options

These are last 6 Crash Reports, my PC also crashes on Explorer. Submitted Crash Reports Report ID Date Submitted bp-9235ae68-02cc-451f-b3c8-47c192140902 9/2/2014 12:45 PM bp-fa3d0d82-5953-42fb-860f-a5c0d2140902 9/2/2014 11:34 AM bp-921191b2-0084-4e52-a07b-78cc42140902 9/2/2014 11:33 AM bp-fe9e9921-f4aa-4479-9274-453d62140902 9/2/2014 11:02 AM bp-476a2c2a-6bad-41cc-9b6b-324f42140902 9/2/2014 11:02 AM bp-6f5009c8-e863-4fc4-bea6-2db202140902 9/2/2014 10:06 AM

These are last 6 Crash Reports, my PC also crashes on Explorer. Submitted Crash Reports Report ID Date Submitted bp-9235ae68-02cc-451f-b3c8-47c192140902 9/2/2014 12:45 PM bp-fa3d0d82-5953-42fb-860f-a5c0d2140902 9/2/2014 11:34 AM bp-921191b2-0084-4e52-a07b-78cc42140902 9/2/2014 11:33 AM bp-fe9e9921-f4aa-4479-9274-453d62140902 9/2/2014 11:02 AM bp-476a2c2a-6bad-41cc-9b6b-324f42140902 9/2/2014 11:02 AM bp-6f5009c8-e863-4fc4-bea6-2db202140902 9/2/2014 10:06 AM

All Replies (1)

more options

Hi dcoltrin, What is happening right before the crash? Also does this happen after updating Firefox and when temporarily disabling your antivirus? Update McAfee and Firewall Settings to Allow Firefox Access

The signatures all have to do with socket streaming which are dedicated connections to sites for media. What website is this happening in? Have you scanned for malware?

All these will tell us whats messing with the stream connection. Thank you!