This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

I've tried reseting my sync accounts the way all of the help articles say, but my computer and two android devices just will not sync with this new FF Sync vers

  • 1 balasan
  • 2 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh guigs

mongoose00318
mongoose00318
more options

I've tried reseting my sync accounts the way all of the help articles say, but my computer and two android devices just will not sync with this new FF Sync version.

I've tried unregistering the device sync accounts, removing the accounts, reinstalling FF on all devices, etc.

Nothing works. Please help.

I've tried reseting my sync accounts the way all of the help articles say, but my computer and two android devices just will not sync with this new FF Sync version. I've tried unregistering the device sync accounts, removing the accounts, reinstalling FF on all devices, etc. Nothing works. Please help.

All Replies (1)

guigs
guigs
more options

Hi mongoose00318, On the android devices in the Account section of your OS settings, please make sure that the account is not listed under "Firefox Sync (deprecated)" this is the old sync. Firefox for Android may need to be reinstalled and the Firefox Sync (depricated) account removed from the device.

NOTE: DO NOT do this if there is data on the devices that have not obviously synced yet. An alternative is to visit accounts.firefox.com to see if you are logged into the device on the new sync sign in page.

Does this help?