Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

New laptop is still not synced with other laptop and it's been 24 hours.

  • 1 balasan
  • 1 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh guigs

Angelina Croft
Angelina Croft
more options

As stated it has been 24 hours since I signed into my account to sync my new laptop with my other laptop. Both are running the same Firefox (34.0.5) and both are signed into my account (only one I have). Yet, the new laptop still has not synced with the other one. Both laptops say I am signed in, and yet nothing. I click on manage and all I get is the choice to change my password or to delete my account. Is there a magic secret step I missed? Thank you in advance!

As stated it has been 24 hours since I signed into my account to sync my new laptop with my other laptop. Both are running the same Firefox (34.0.5) and both are signed into my account (only one I have). Yet, the new laptop still has not synced with the other one. Both laptops say I am signed in, and yet nothing. I click on manage and all I get is the choice to change my password or to delete my account. Is there a magic secret step I missed? Thank you in advance!

All Replies (1)

guigs
guigs
more options

Hi CheshireQuinn,

Thank you for your question, it should do this automatically. But it may need a jump start.

Make a back up of the profile with all the important stuff before making changes: Back up and restore information in Firefox profiles

Then there are two jump start steps:

  1. Click on the Tools > Sync Now Menu
  2. Remove the account from one of the devices and sign back in from accounts.firefox.com

If there are any errors that arise there are steps to check logs, but please try these steps first and post back with the results.