Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB 31.4 when compsing a message, has introduced a spurious blank line between the address boxes and subject box.

  • 5 balasan
  • 1 ada masalah ini
  • 17 paparan
  • Balasan terakhir oleh Tradewind25

more options

When writing a new message I used to see two lines of address boxes followed by the subject line. So, when sending an email to a single recipient, that persons address would remain on screen as I composed the email. As of version 31.4 the initial "Write" window shows a single address line, the subject line, and a blank line between them. The consequence is that, upon entering the recipient's address, it immediately scrolls up and can no longer be seen. This happens regardless of how I enter the address i.e. start to type, select from address book and hit ENTER or TAB, or indeed if I choose an address from the address book sidebar. (See "capture1.png") If I increase the space available for the header data in the "Write" window I still get a blank line between the address lines and the subject line (see "capture2.png"). Furthermore, the next time I go to compose an email I am back with the original version of the "Write" window, as shown in "capture1.png".

When writing a new message I used to see two lines of address boxes followed by the subject line. So, when sending an email to a single recipient, that persons address would remain on screen as I composed the email. As of version 31.4 the initial "Write" window shows a single address line, the subject line, and a blank line between them. The consequence is that, upon entering the recipient's address, it immediately scrolls up and can no longer be seen. This happens regardless of how I enter the address i.e. start to type, select from address book and hit ENTER or TAB, or indeed if I choose an address from the address book sidebar. (See "capture1.png") If I increase the space available for the header data in the "Write" window I still get a blank line between the address lines and the subject line (see "capture2.png"). Furthermore, the next time I go to compose an email I am back with the original version of the "Write" window, as shown in "capture1.png".
Lampirkan skrinsyot

All Replies (5)

more options

I do not see that, but I do not have a source HTML tab either.

Try holding the shift key while starting to enter safe mode without add-ons and see if it looks the same then.

more options

Thanks for your thoughts, Matt.

Indeed it was an Add-on that was producing this behaviour - "Stationery 0.8.4" (which allows you to use HTML files as templates for mail). Interestingly, when I disable this add-on I too no longer see the HTML tab when composing a message.

For fellow users of the Stationery add-on: My original issue can be resolved by a change to Tools>Stationery Options. Scroll down to the bottom and change the value of "Number of rows in Addressing Widget" to at a value of at least 3. Having done so my original issue disappears and I get the HTML tab back.

more options

...small refinement to the above. For best results I have found choosng values of 2.5 or 3.5 to work best.

more options

You might want to drop the author an email and let him know. It is not a major thing, but something that would probably require only a minor fix. I have found him helpful, but slow to reply. He is always on holidays when I email him.

more options

He's already aware, Matt. Found it via his response to a recent "bad" review of the add-on.