This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

imap and pop emails go into "local folders" instead of their own folders

  • 5 balasan
  • 1 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh Zenos

Bill99
Bill99
more options

Transitioned from Outlook Express to Tbird, and imported all the messages from there (and probably some settings). I thus have a "local folders" folder that has all the folders previously in OE.

I also have some pop and imap accounts, like on gmail, etc. Well, I really don't remember now, but in at least some of those, I input the info into Tbird and let it do the configuration. I've notice that when I get incoming emails from, say, a gmail account, they end up in local folders inbox, AND in the inbox under the gmail account.

I can't figure out why. I have looked at settings on the gmail website, and there is no forwarding in play.

HELP!

Thanks.

Transitioned from Outlook Express to Tbird, and imported all the messages from there (and probably some settings). I thus have a "local folders" folder that has all the folders previously in OE. I also have some pop and imap accounts, like on gmail, etc. Well, I really don't remember now, but in at least some of those, I input the info into Tbird and let it do the configuration. I've notice that when I get incoming emails from, say, a gmail account, they end up in local folders inbox, AND in the inbox under the gmail account. I can't figure out why. I have looked at settings on the gmail website, and there is no forwarding in play. HELP! Thanks.

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

Bill99
Bill99 Pemilik Soalan
more options

Well...that contains a lot of info about my email accounts, and I'd rather that not be made public. I can remove that part (Mail and News Accounts) if the remaining would be of use. Thanks.

Gnospen
Gnospen
more options

It should have your settings and your email servers but NOT your personal info like your email address or username or password. Do not mark the box Include account names

Bill99
Bill99 Pemilik Soalan
more options

Well, I removed the section Mail and News Accounts. Still contains lots of info...Hope the remaining sections will prove helpful. 

 Application Basics

   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts (info redacted)

 Crash Reports

 Extensions
   Mail Merge, 3.9.1, true, mailmerge@example.net
   MoreFunctionsForAddressBook, 0.7.1, true, {3e17310d-82e8-4a43-bd2f-7c3055bfe589}
   Remove Duplicate Messages (Alternate), 0.3.11b, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   Select Addressbook Text, 1.5, true, select_addressbook_text@cbmarkwardt.com
   Send Later, 4.4, true, sendlater3@kamens.us
   Signature Switch, 1.6.12, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
   Use Bcc Instead, 3.4, true, {cc138c46-ac77-4397-afc0-6cb6a13b7242}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 31.5.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 391c7177-432e-49a1-a888-94476561d1f
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1338788429
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace:
     print.printer_HP_Officejet_Pro_8600_(Network).print_command:
     print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: -2112094136
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter:
     print.printer_HP_Officejet_Pro_8600_(Network).print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8600_(Network).print_footerright: &D
     print.printer_HP_Officejet_Pro_8600_(Network).print_headercenter:
     print.printer_HP_Officejet_Pro_8600_(Network).print_headerleft: &T
     print.printer_HP_Officejet_Pro_8600_(Network).print_headerright: &U
     print.printer_HP_Officejet_Pro_8600_(Network).print_in_color: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_orientation: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay: 50
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data: 1
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_resolution: -1575223221
     print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_reversed: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_scaling: 1.00
     print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_to_file: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: AMD FirePro W2100 (FireGL V) Graphics Adapter
     Vendor ID: 0x1002
     Device ID: 0x6608
     Adapter RAM: 2048
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 13.352.1009.0
     Driver Date: 5-20-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 3/3 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Zenos
Zenos
more options

Nope. You have cut out exactly the useful bit. :-(