Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is it possible to restore your History if a remote support tech "resets your browser" while you're signed into Firefox Sync?

  • 1 balasan
  • 1 ada masalah ini
  • 12 paparan
  • Balasan terakhir oleh FredMcD

more options

I was having trouble sending a large email so I contacted my ISP via chat. I gave him remote access but I thought he would let me know what he was going to do if it was anything drastic. I would've signed out of Sync if I knew he was going to clear my History, but he did it before I had a chance to stop him. I was able to restore my Bookmarks via Sync, but not my History. Is it lost and gone forever? Thanks!

I was having trouble sending a large email so I contacted my ISP via chat. I gave him remote access but I thought he would let me know what he was going to do if it was anything drastic. I would've signed out of Sync if I knew he was going to clear my History, but he did it before I had a chance to stop him. I was able to restore my Bookmarks via Sync, but not my History. Is it lost and gone forever? Thanks!

All Replies (1)

more options

This is all I can give you. Others will answer you soon.

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences