This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Conflict between FF 37.0.2 and the Greasemonkey add-on extension disables some built-in Netflix features. Is a fix in the works?

  • 2 balasan
  • 2 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh euthenia

euthenia
euthenia
more options

After noticing that Netflix mouseover video descriptions were no longer working after the FF 37.0.2 update, I was able to isolate the issue (thanks to a suggestion from jscher2000 here: https://support.mozilla.org/questions/1059050 ). Even though my installed userscripts were functioning normally, having Greasemonkey enabled in FF 37.0.2 disabled the built-in mouseover descriptions for Netflix. Prior to the update, everything was fine. This issue is not present in Chrome or IE.

Disabling Greasemonkey solves my Netflix issue - but then all my userscripts are useless. I rely on Greasemonkey to enhance and personalize my web experience. I can only assume from some of the other questions posted on Mozilla Support that 37.0.2 creates issues with a number of add-ons and extensions. Is there a fix in the works, or should I downgrade to a previous FF version?

After noticing that Netflix mouseover video descriptions were no longer working after the FF 37.0.2 update, I was able to isolate the issue (thanks to a suggestion from jscher2000 here: https://support.mozilla.org/questions/1059050 ). Even though my installed userscripts were functioning normally, having Greasemonkey enabled in FF 37.0.2 disabled the built-in mouseover descriptions for Netflix. Prior to the update, everything was fine. This issue is not present in Chrome or IE. Disabling Greasemonkey solves my Netflix issue - but then all my userscripts are useless. I rely on Greasemonkey to enhance and personalize my web experience. I can only assume from some of the other questions posted on Mozilla Support that 37.0.2 creates issues with a number of add-ons and extensions. Is there a fix in the works, or should I downgrade to a previous FF version?

Penyelesaian terpilih

The changes in 37.0.2 compared to 37.0.1 are fairly minor (Release Notes), but some changes are related to compatibility with graphics card/chipset driver software, which could affect the display of overlaid information. Since the display works normally when Greasemonkey is disabled, I don't think that is likely to be the issue.

I suggest re-enabling Greasemonkey and investigating individual scripts.

While on Netflix, click the little drop-down triangle next to the monkey button on the toolbar, and look for checkmarks indicating a particular script is running on the page. Try turning individual scripts off to see whether you can track the issue down to a particular one. I think you have to reload the page in between changes.

Can you trace the problem to any particular script?

Baca jawapan ini dalam konteks 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Penyelesaian Terpilih

The changes in 37.0.2 compared to 37.0.1 are fairly minor (Release Notes), but some changes are related to compatibility with graphics card/chipset driver software, which could affect the display of overlaid information. Since the display works normally when Greasemonkey is disabled, I don't think that is likely to be the issue.

I suggest re-enabling Greasemonkey and investigating individual scripts.

While on Netflix, click the little drop-down triangle next to the monkey button on the toolbar, and look for checkmarks indicating a particular script is running on the page. Try turning individual scripts off to see whether you can track the issue down to a particular one. I think you have to reload the page in between changes.

Can you trace the problem to any particular script?

euthenia
euthenia Pemilik Soalan
more options

Ok, I found the culprit. It was the Disable Netflix Instant Watch Links script. It was useful because it allowed the user to click on a boxart image to get more detailed information without having the video start automatically. But I can live without it. There doesn't appear to be a recent update to the script.

Again, thanks for all the assistance!