This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Suddenly my past emails won't load. Missing body and headers, just blank. How can I fix this?

  • 2 balasan
  • 2 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh christ1

bengalexfx
bengalexfx
more options

I have email listings, and even double clicking then that opens a new tab is blank. It is affecting emails from April 19 and earlier to all I have in listing back to 2009. I cannot access any of the actual email bodies and headers also do not load. I tried to compact folders. Nothing. Recent emails arriving since April 19, 2015 are coming in fine and I can load them but none of the previous ones. Please help. I am missing valuable information not having these emails open able.

I have email listings, and even double clicking then that opens a new tab is blank. It is affecting emails from April 19 and earlier to all I have in listing back to 2009. I cannot access any of the actual email bodies and headers also do not load. I tried to compact folders. Nothing. Recent emails arriving since April 19, 2015 are coming in fine and I can load them but none of the previous ones. Please help. I am missing valuable information not having these emails open able.

All Replies (2)

bengalexfx
bengalexfx Pemilik Soalan
more options

I had an earlier email loss from July 2014 to November 2014. The emails in a Thunderbird crash just disappeared. I don;t know what happened there either but at least had my "Sent" Folder to help me recover any emails I happened to have responded to, but lost many that I had not replied to to generate a saved copy in my sent folder. I have had 2 critical crashes or corrupt files and seriously concerned after so many years of Thunderbird being so stable. I want to know what happened and also if there is any way to recover.

christ1
christ1
  • Top 25 Contributor
more options
even double clicking then that opens a new tab is blank.

Possibly there's some sort of corruption. You can try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

In best case this could restore everything to normal. In worst case this could erase messages back to 2009, depending on the state of corruption.

So before doing anything make sure to have a backup of your profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

I have had 2 critical crashes or corrupt files and seriously concerned after so many years of Thunderbird being so stable.

Then you hopefully learned from that and you did create backups on a regular basis.

I want to know what happened ...

The most common reason for corruption is anti-virus software writing to Thunderbird files when it shouldn't.

... and also if there is any way to recover.

There is no guarantee. But if you have a backup then there is no problem.

Diubah oleh christ1