This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Says configuration not verified though it says Mozilla found it. What now?

  • 3 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Matt

more options

Old computer crashed and I'm now trying to set up Thunderbird on new computer but I can't get it to work. First Mozilla say configuration found then that it's not verified. I have an account on another computer where I can receive mail. Can the information be sent to that address - it's the same one I'm trying to setup on this machine.

Old computer crashed and I'm now trying to set up Thunderbird on new computer but I can't get it to work. First Mozilla say configuration found then that it's not verified. I have an account on another computer where I can receive mail. Can the information be sent to that address - it's the same one I'm trying to setup on this machine.

Penyelesaian terpilih

Thank you for responding. I have contacted Cox, my provider, and got a new password. Thunderbird now installed and working fine. Apparently my problem wasn't just the password but the User name, too.

Baca jawapan ini dalam konteks 👍 0

All Replies (3)

more options

what is the mail provider?

more options

Penyelesaian Terpilih

Thank you for responding. I have contacted Cox, my provider, and got a new password. Thunderbird now installed and working fine. Apparently my problem wasn't just the password but the User name, too.

more options

pleased to here it is all go.