Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

video on BBC site, for example, will not play with Firefox, but will play with no problem in Safari

  • 4 balasan
  • 3 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh cor-el

dvmx
dvmx
more options

Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

All Replies (4)

FredMcD
FredMcD
more options

I checked the web page and found no problem.

Update your Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

After activating Flash on that page, I get an ad for Cartier watches, and then BBC video. Do you get the ad or does that not play either? (It's cruel when the ads work but not the content...)

dvmx
dvmx Pemilik Soalan
more options

replaced flash player but problem with those videos continues-

"This content doesn't seem to be working"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window