This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I copied the old passwords file in the new profile, but do not see them.

  • 2 balasan
  • 3 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh atsoukias

more options

Got a new laptop. Copied contents of the old profile to the new profile. Most old information is there (bookmarks), but I do not see the passwords. I repeated the copying of the two files key3.db and logins.json specifically, but still the passwords saved on my old profile are not there ...

Got a new laptop. Copied contents of the old profile to the new profile. Most old information is there (bookmarks), but I do not see the passwords. I repeated the copying of the two files key3.db and logins.json specifically, but still the passwords saved on my old profile are not there ...

Penyelesaian terpilih

Could you try again in a new profile and only copy the logins.json and key3.db files?

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Baca jawapan ini dalam konteks 👍 1

All Replies (2)

more options

Penyelesaian Terpilih

Could you try again in a new profile and only copy the logins.json and key3.db files?

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

atsoukias said

Got a new laptop. Copied contents of the old profile to the new profile. Most old information is there (bookmarks), but I do not see the passwords. I repeated the copying of the two files key3.db and logins.json specifically, but still the passwords saved on my old profile are not there ...

Thanks for the suggestion. It worked. Apparently the file causing the problem was the cert8.db containing the security certificates.