Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Overnight, I have lost 2/3 of my bookmarks, and I cannot add any new bookmarks.

  • 2 balasan
  • 1 ada masalah ini
  • 7 paparan
  • Balasan terakhir oleh cor-el

more options

Hi there,

I have tried restoring the bookmarks, as advised in the guidance, but this does not work. The error message I receive is 'Unable to process the backup file'. I have now lost *all* bookmarks, which I need for work.

Can anyone suggest a solution?

Thanks,


Glyn

Hi there, I have tried restoring the bookmarks, as advised in the guidance, but this does not work. The error message I receive is 'Unable to process the backup file'. I have now lost *all* bookmarks, which I need for work. Can anyone suggest a solution? Thanks, Glyn

Penyelesaian terpilih

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

Remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup (bookmarks-YYYY-MM-DD_<item-count>_<hash>.json) in the bookmarkbackups folder. You may have to restore an older JSON backup.

You can use this button to go to the current Firefox profile folder:

Note that the name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.
Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

If the back up does not work, it is possible to open the file in a text editor and open all the urls, however that is tedious. What is the file extension and what steps are you taking to restore them? This might clear up the error.

more options

Penyelesaian Terpilih

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

Remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup (bookmarks-YYYY-MM-DD_<item-count>_<hash>.json) in the bookmarkbackups folder. You may have to restore an older JSON backup.

You can use this button to go to the current Firefox profile folder:

Note that the name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.