We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Corrupted email making Thunderbird crash on opening

  • 1 balasan
  • 2 ada masalah ini
  • 18 paparan
  • Balasan terakhir oleh Gnasher

Gnasher
Gnasher
more options

I received an email from a single source that made Thunderbird crash when I looked at it, but I could restart Thunderbird and delete the email. I received another email from the same source, went to open it and Thunderbird crashed again. This time, when I restart Thunderbird, it seems to be opening the email and then crashes immediately, every time. I've tried opening Thunderbird in 'safe mode' but same thing happens. I thought of opening Thunderbird in 'offline mode', but don't know how to do that without getting in to Thunderbird itself. The rogue email was still on the server on my Hotmail account and I've deleted it from there.

Any suggestions how to get in and get rid of the email?

I received an email from a single source that made Thunderbird crash when I looked at it, but I could restart Thunderbird and delete the email. I received another email from the same source, went to open it and Thunderbird crashed again. This time, when I restart Thunderbird, it seems to be opening the email and then crashes immediately, every time. I've tried opening Thunderbird in 'safe mode' but same thing happens. I thought of opening Thunderbird in 'offline mode', but don't know how to do that without getting in to Thunderbird itself. The rogue email was still on the server on my Hotmail account and I've deleted it from there. Any suggestions how to get in and get rid of the email?

Penyelesaian terpilih

Downloaded Thunderbird again and it cleared the problem email.

Baca jawapan ini dalam konteks 👍 1

All Replies (1)

Gnasher
Gnasher Pemilik Soalan
more options

Penyelesaian Terpilih

Downloaded Thunderbird again and it cleared the problem email.