Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Long time firefox user. Had to clean Mac, downloaded Firefox, now can't open it without verifying app

  • 1 balasan
  • 1 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh ideato

EllenJ
EllenJ
more options

Had to wipe Mac when hacked, and reinstall new OS. Did full backup prior. Did full restore, but Firefox and Word was missing. Downloaded Firefox several times. Now when I click the icon I get the install window each time I use it, and have to click on the app box in that window, then have to go through verification ("an app downloaded from the internet"etc....) before I get the search screen. Also get a question mark on my dock where the Firefox icon shows up after all this, after shutting it down and rebooting each time. Do you know what I have done wrong? Why didn't Firefox restore with the complete backup?

Had to wipe Mac when hacked, and reinstall new OS. Did full backup prior. Did full restore, but Firefox and Word was missing. Downloaded Firefox several times. Now when I click the icon I get the install window each time I use it, and have to click on the app box in that window, then have to go through verification ("an app downloaded from the internet"etc....) before I get the search screen. Also get a question mark on my dock where the Firefox icon shows up after all this, after shutting it down and rebooting each time. Do you know what I have done wrong? Why didn't Firefox restore with the complete backup?

All Replies (1)

ideato
ideato
more options

Hello EllenJ, after dragging Firefox to the Applications folder, did you try to hold down the control key while clicking in the window and select Eject "Firefox" from the menu ? Now open your applications folder and drag Firefox to the dock. Any luck ?

thank you