This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

PC had to have reinstall of windows 10. After installing thunderbird, all of my previous & saved emails have been lost. Is there way to recover them.

  • 1 balasan
  • 2 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh Matt

Rita
Rita
more options

My Windows 10 crashed and I had to have a new install. After reinstalling Thunderbird, all of my previous emails that I saved were gone. I thought my profile, setting, emails, addresses were backed up by Carbonite which restored my files, but I don't know how to find the Thunderbird files to restore my older emails that I saved. Can I restore them is my first question and secondly, if so, how do I do that. Thanks for any help or information you can give me.

My Windows 10 crashed and I had to have a new install. After reinstalling Thunderbird, all of my previous emails that I saved were gone. I thought my profile, setting, emails, addresses were backed up by Carbonite which restored my files, but I don't know how to find the Thunderbird files to restore my older emails that I saved. Can I restore them is my first question and secondly, if so, how do I do that. Thanks for any help or information you can give me.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/profiles-tb#w_where-is-my-profile-stored