Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Stolen computer - sync

  • 2 balasan
  • 1 ada masalah ini
  • 42 paparan
  • Balasan terakhir oleh Luc-jar

Luc-jar
Luc-jar
more options

My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks.

Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible?

many thanks in advance

My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks. Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible? many thanks in advance

Penyelesaian terpilih

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Baca jawapan ini dalam konteks 👍 1

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Penyelesaian Terpilih

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Luc-jar
Luc-jar Pemilik Soalan
more options

Thank you for the quick and clear answer.