This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

failed to connect to the server

  • 2 balasan
  • 1 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh alveron

more options

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Penyelesaian terpilih

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

Penyelesaian Terpilih

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

more options

Prompt post greatly appreciated.