This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cookie exception list is being ignored

more options

Checked privacy-setting-clear history and neither cookies or site preferences boxes are checked

Tried resetting Firefox and rebuilding the exceptions list, but it is still being ignored.

Sites on the list also show up in the list of cookies on my computer (Mac laptop), but they can't be accessed if "accept cookies" box is not checked.

Checked privacy-setting-clear history and neither cookies or site preferences boxes are checked Tried resetting Firefox and rebuilding the exceptions list, but it is still being ignored. Sites on the list also show up in the list of cookies on my computer (Mac laptop), but they can't be accessed if "accept cookies" box is not checked.

Penyelesaian terpilih

Solved my problem by creating a new profile, renaming the old one, copying all profile files from a backup version on an external hard drive and then telling Firefox to use the new profile.

Biggest problem was that the support articles didn't tell you how to get to profile files on an external drive. I ended up using a Finder search on one my computer's files (such as prefs.js) so I could get to a backed-up version of the profile.

Baca jawapan ini dalam konteks 👍 0

All Replies (1)

more options

Penyelesaian Terpilih

Solved my problem by creating a new profile, renaming the old one, copying all profile files from a backup version on an external hard drive and then telling Firefox to use the new profile.

Biggest problem was that the support articles didn't tell you how to get to profile files on an external drive. I ended up using a Finder search on one my computer's files (such as prefs.js) so I could get to a backed-up version of the profile.