This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

OS Win7. Can't load Firefox on my laptop. No matter what I do, it does not load on the laptop.

  • 2 balasan
  • 1 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh jbwater

jbwater
jbwater
more options

When I download and save the Firefox file then try to run the file, it does nothing. I just had my laptop checked by Support.com for all the bad stuff that could be my laptop. It was cleaned up and only had one virus which was cleaned up. I had Firefox running on my laptop for many years, then all of a sudden it would not work. That's when I had Support.com check out my laptop. They couldn't find anything wrong but said to delete Firefox and down load a fresh copy. This I tried like I said to no avail. I have Norton Security Suite on the laptop and shut all of Norton down but still would not load. I have Firefox on two other desktops and it works fine. One is running WinXP and other Win7 Professional.

When I download and save the Firefox file then try to run the file, it does nothing. I just had my laptop checked by Support.com for all the bad stuff that could be my laptop. It was cleaned up and only had one virus which was cleaned up. I had Firefox running on my laptop for many years, then all of a sudden it would not work. That's when I had Support.com check out my laptop. They couldn't find anything wrong but said to delete Firefox and down load a fresh copy. This I tried like I said to no avail. I have Norton Security Suite on the laptop and shut all of Norton down but still would not load. I have Firefox on two other desktops and it works fine. One is running WinXP and other Win7 Professional.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Not sure if you tried downloading a "full" installer. The standard "stub" installer needs to connect back for more files and some security software may block that.

This page has the full installers -- scroll down to your preferred language: https://www.mozilla.org/firefox/all/

The standard version for Windows is 32-bit and supports a broad range of plugins. If you have 64-bit Windows you can run the 64-bit version, but it only supports Flash and Silverlight, so if you need Java, VLC, Google Talk, or anything else, stick with the original.

jbwater
jbwater Pemilik Soalan
more options

OK Thanks. I will try this on my laptop. Firefox is running fine on this desktop. Will let you know how it tuns out.