This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

deletes attachments

  • 1 balasan
  • 1 ada masalah ini
  • 10 paparan
  • Balasan terakhir oleh user1121639

irwinandmclaren
irwinandmclaren
more options

hi mozilla crew since yesterday when an email comes in with an attachment, the attachment gets deleted before i open it if i go to an old email from the same person approx 6 months ago and the attachment is there (same size) i click on that email and then the attachment deletes if i go to the new email which has deleted the attachment and forward to myself then the attachment is back and i can open it i spoke with a telstra tech and he was totally confused too and couldn't help cheers andrew nunns 03 94285829

hi mozilla crew since yesterday when an email comes in with an attachment, the attachment gets deleted before i open it if i go to an old email from the same person approx 6 months ago and the attachment is there (same size) i click on that email and then the attachment deletes if i go to the new email which has deleted the attachment and forward to myself then the attachment is back and i can open it i spoke with a telstra tech and he was totally confused too and couldn't help cheers andrew nunns 03 94285829

All Replies (1)

user1121639
user1121639
more options

1. Find & open your Thunderbird Profile folder:

Select Help: Troubleshooting Information from the Thunderbird menu (either from the menu button , on the top right, or the normal menu at the top of the window.)

Under "Application Basics", beside "Profile Folder", click the "Show Profile" button. This will open a window showing the contents of your Thunderbird Profile folder.

2. Quit Thunderbird, but keep that window open showing your Thunderbird Profile folder.

3. Delete "global-messages-db.sqlite" and "panacea.dat" from the profile folder.

4. Start Thunderbird.

If this doesn't solve the problem, then:

5. Right-click the e-mail folder and choose Properties. Then click the Repair Folder button.

6. From the menu, select File: Compact Folders.

Please let me know how it goes.