Two weeks ago could load Amazon videos, now can't; why not?
I have FF 57.0.1, and two weeks ago I watched several videos on Amazon; but now when I try to load one I get this message: "Video Unavailable. We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp." Nothing I find at that site helps. Any suggestions?
All Replies (4)
I forgot to say that I can load them on Safari, but on Safari I can't use QT to record scenes I like, so I need to use FF.
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
FredMcD—your suggestion was right on the money! Much obliged!
It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.