This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook video

  • 3 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh FredMcD

more options

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7. When I chose "restart Firefox with add-ons disabled" it works, however I already disabled all add-ons, so I cannot pinpoint on an add-on as the source of the problem. The videos play with Chrome and IE, but not with Pale Moon. It plays in Pale Moon when restarted in safe mode.

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7. When I chose "restart Firefox with add-ons disabled" it works, however I already disabled all add-ons, so I cannot pinpoint on an add-on as the source of the problem. The videos play with Chrome and IE, but not with Pale Moon. It plays in Pale Moon when restarted in safe mode.

Penyelesaian terpilih

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Baca jawapan ini dalam konteks 👍 1

All Replies (3)

more options

Penyelesaian Terpilih

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

more options

It defitinitely was the Hardware Acceleration. I have tried several options with Hardware Acceleration enabled, but only disabling it proved to work. Thanks for your speedy response.

more options

Glad to help. Safe Surfing.