This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

My account synced to wrong info

  • 3 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh FredMcD

HollyC
HollyC
more options

My husband bought a laptop and originally set it up for him and logged into his Firefox. I have since taken the computer over and wanted to have my firefox settings so my tabs and bookmarks would be there instead of his. It should be as simple as logging him out and logging me in, but I am logged in and all of his bookmarks and settings are still there. I have attempted to remove the device from his account, but am stuck in a loop where it continues to bring me to login screen. I am scared to sync my computer with the correct info as don't want that to become his info too. Please help me fix this bug.

My husband bought a laptop and originally set it up for him and logged into his Firefox. I have since taken the computer over and wanted to have my firefox settings so my tabs and bookmarks would be there instead of his. It should be as simple as logging him out and logging me in, but I am logged in and all of his bookmarks and settings are still there. I have attempted to remove the device from his account, but am stuck in a loop where it continues to bring me to login screen. I am scared to sync my computer with the correct info as don't want that to become his info too. Please help me fix this bug.

All Replies (3)

Shadow110
Shadow110
more options

Hi, should always still do this :

So not following it all but he would need to sign into his account and disable the information. Alternatively set up your own account with another email address.

Not saying if this is coming from 2 profiles on another system or something else so a little confused still.

This is all I have on Sync :

FredMcD
FredMcD
more options

Sorry Wrong Information

Diubah oleh FredMcD

FredMcD
FredMcD
more options

Sorry, posted the wrong information.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.