This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Just downloaded Thunderbird so what does it mean "set up an Existing Account"?

  • 1 balasan
  • 1 ada masalah ini
  • 10 paparan
  • Balasan terakhir oleh Matt

June8
June8
more options

I tried to set up an email account on Thunderbird after just installing it. I expected it to allow me to set up a new account but instead it asked me to set up an existing account. Why? I tried entering another email address and password which are existing on my GMail, and it first said "Configuration found in Mozilla ISP database". But when I clicked "Done", it said "Configuration could not be verified. Is the user name or password incorrect?" No, they are not incorrect. What has gone wrong?

I tried to set up an email account on Thunderbird after just installing it. I expected it to allow me to set up a new account but instead it asked me to set up an existing account. Why? I tried entering another email address and password which are existing on my GMail, and it first said "Configuration found in Mozilla ISP database". But when I clicked "Done", it said "Configuration could not be verified. Is the user name or password incorrect?" No, they are not incorrect. What has gone wrong?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Probably your anti virus program. I recently set up Thunderbird on a system with Norton anti virus and had to disable email scanning and their "SONAR" before the Thunderbird account wizard actually ran to completion.