This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah ditutup dan diarkib. Sila tanya soalan baru jika anda perlu bantuan.

All addons disabled for being unsupported

  • 22 balasan
  • 10 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh rosawood

EasternSanarise
EasternSanarise
more options

Suddenly while browsing, I got a bar notification saying that some of my addons had been disabled because they were unsupported. Clicking the button took me to a page that showed no addons, but linked to a page for Legacy Addons in which I found 25 of my addons (That's literally all but 2) have been marked as "not verified for use in Firefox" and disabled, despite literally all of them working mere seconds again and a large majority of them being obtained directly from Mozilla's official addon website! Firefox didn't even receive an update or anything, they just all randomly got flagged out of nowhere for no reason. Why are all of my addons suddenly marked as unverified and disabled, and how can I enable them all again?

(The uploaded image doesn't seem to be showing in the support thread, so here's a direct link https://puu.sh/Dnxlm/b471b782d7.PNG )

Suddenly while browsing, I got a bar notification saying that some of my addons had been disabled because they were unsupported. Clicking the button took me to a page that showed no addons, but linked to a page for Legacy Addons in which I found 25 of my addons (That's literally all but 2) have been marked as "not verified for use in Firefox" and disabled, despite literally all of them working mere seconds again and a large majority of them being obtained directly from Mozilla's official addon website! Firefox didn't even receive an update or anything, they just all randomly got flagged out of nowhere for no reason. Why are all of my addons suddenly marked as unverified and disabled, and how can I enable them all again? (The uploaded image doesn't seem to be showing in the support thread, so here's a direct link https://puu.sh/Dnxlm/b471b782d7.PNG )
Lampirkan skrinsyot

Diubah oleh EasternSanarise

Penyelesaian terpilih

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

Baca jawapan ini dalam konteks 👍 2

All Replies (2)

rosawood
rosawood
more options

cor-el said

You can run this code (copied from the hotfix) in the Browser Console to install the intermediate certificate. You can verify success in the Certificate Manager (Authorities tab) under Mozilla Corporation: signingca1.addons.mozilla.org 
try {
  let intermediate = "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";
  let certDB = Cc["@mozilla.org/security/x509certdb;1"].getService(Ci.nsIX509CertDB);
  certDB.addCertFromBase64(intermediate, "", "");
  console.log("new intermediate certificate added");
} catch (e) {
  console.error("failed to add new intermediate certificate:", e);
}

I'm not quite sure how to do this. After my computer sitting all morning, I still don't have my add-ons, even though I changed my settings to allow studies, so I thought I'd try this. I opened the web developer page, got a split screen with some code, but couldn't figure out how to run the code for the intermediate certificate.

Diubah oleh rosawood

rosawood
rosawood
more options

I guess the studies just ran, because suddenly, within minutes of my previous post, I have all my add-ons back. Thank you!

  1. 1
  2. 2