Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

profile does not load

  • 2 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Fredster

more options

After the latest automatic update, Thunderbird will not load my profile anymore. It starts blank as if it was just installed and I did not have any accounts yet, asking me to create one. But my profile folder is still there in the Appdata Thunderbird folder. Did something go wrong in my profile folder during the update? If I switch profiles to a backup from a month ago it works, but obviously I would lose all the activity that happened since then. Any suggestions?

After the latest automatic update, Thunderbird will not load my profile anymore. It starts blank as if it was just installed and I did not have any accounts yet, asking me to create one. But my profile folder is still there in the Appdata Thunderbird folder. Did something go wrong in my profile folder during the update? If I switch profiles to a backup from a month ago it works, but obviously I would lose all the activity that happened since then. Any suggestions?

All Replies (2)

more options

restate the profile location using the profile manager to create a "new" profile in the same old location.

Further useful information here http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

more options

Hello Matt, thank you for your help. Creating a "new" profile using the location of the old one did not help. Nevertheless I finally fixed my problem with replacing the "pref.js" file in my corrupted profile with the "pref.js" file of an older backup. And everything is back to normal. Thanks!