This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Can someone change my account's primary email?

  • 3 balasan
  • 1 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh Ricardo

Ricardo
Ricardo
more options

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort. Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary? (On another note, why put a secondary email if you can't even use it for situations like this? :) )

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Can you try using your secondary account as the login email address?

McCoy
McCoy
more options

Hello Ricardo,

In addition to Andrew's post;   would you please take a look at this article :

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Ricardo
Ricardo Pemilik Soalan
more options

Andrew said
Can you try using your secondary account as the login email address?

I managed to find the lost password and I tried using your method. While I advanced in the sign-in page, I'm met with this page which requires me to authorize the sign-in. I receive a code in the mailbox (of the secondary email), use it, but I can't enter because "Primary account email required for sign-in". If I tried using the primary email, I'd still wouldn't be able to obtain the authorization code that I need to enter in the account because I can't access the primary email.

Diubah oleh Ricardo