This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Browser Hijack I think

Blendervill
Blendervill
more options

When ever I search from the Address window or use the Google Search box next to the Address box it takes me to yahoo search with Query in the search box?? I have Google set as my Default search engine. I have reinstalled FF twice and it still does it???

Any ideas? Or a Phone number I can call?

When ever I search from the Address window or use the Google Search box next to the Address box it takes me to yahoo search with Query in the search box?? I have Google set as my Default search engine. I have reinstalled FF twice and it still does it??? Any ideas? Or a Phone number I can call?
Lampirkan skrinsyot

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Blendervill, if you got a notification of a reply with a fake support link, please do not use that. Thanks and sorry.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

One possible culprit for a search engine hijack is an extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything here that mentions search or privacy? If there's anything even remotely suspicious or that you just do not remember installing or why, disable it. Or even remove it. For your privacy and security, don't let mystery programs linger here.

Any improvement?