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Have lost all my bookmarks

  • 4 balasan
  • 1 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh cor-el

v.ichioka
v.ichioka
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I've lost all my bookmarks. The profile shows no bookmarks. What do I do to correct this? I've tried restarting and refreshing Firefox. Neither worked. I have the most recent update and am working on an iMac. I cannot access email from this machine.

I've lost all my bookmarks. The profile shows no bookmarks. What do I do to correct this? I've tried restarting and refreshing Firefox. Neither worked. I have the most recent update and am working on an iMac. I cannot access email from this machine.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you lost personal data then it is possible that a new default-release profile folder has been created.
See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

  • Do NOT click any Remove button on this page.
v.ichioka
v.ichioka Pemilik Soalan
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Have opened the Old Firefox Data folder and copied over the files suggested to the current Profiles folder. Still getting the Bookmarks and History function error message.

the-edmeister
the-edmeister
  • Moderator
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Please provide a screenshot of that error message.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Then use the Add images -- Browse .... button to submiy that screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.
*use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page If errors are reported with "Verify Integrity", close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.