This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird accounts and folders no longer loading

  • 1 balasan
  • 1 ada masalah ini
  • 12 paparan
  • Balasan terakhir oleh Stans

more options

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change.

I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help.

I would really appreciate your help!

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change. I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help. I would really appreciate your help!

All Replies (1)

more options

Sounds like the crash might have corrupted the profile. Do you have a backup copy of the profile folder BEFORE the crash happened?