This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Attachment pane in Thunderbird is looking strange

  • 8 balasan
  • 1 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh Toad-Hall

more options

The attachmen pane in my thunderbird is looking strange. Everytime clickto write an e-mail the attachment pane looks like in my picture, covering most of the address and topic lines I know I an close the pane with Alt-M but it is annoying to have todo that everytime, and YES, the attachment pane looks like this even when I have not clicked to add any attachment

The attachmen pane in my thunderbird is looking strange. Everytime clickto write an e-mail the attachment pane looks like in my picture, covering most of the address and topic lines I know I an close the pane with Alt-M but it is annoying to have todo that everytime, and YES, the attachment pane looks like this even when I have not clicked to add any attachment
Lampirkan skrinsyot

All Replies (8)

more options

I presume you have resized that area by moving the splitter, but each time, upon opening, the modified splitter is not 'remembered'.

I also notice you are using a theme that is not any of the defaults.

Please restart Thunderbird in 'Safe Mode' and then open a new Write window. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Please Report back on results.

more options

Unfortunately the modified splitter IS remembered.

Opening in safe mode did not help

more options

Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json. Restart TB and see if the pane retains its setting.

more options

Thanks for trying to help, but still the pane is as big. Do not know why it is like that and why I cannot turn it off

more options

Remove the wood theme, then restart TB. Does the pane still appear, even in safe mode?

more options

yes, I have changed theme to standard and it still is that way. even after what you recommended

more options

At the moment, I can't think of any other fix, but you could try a new profile and see if it works properly. Help/Troubleshooting, about:profiles, create a new profile and add an account. The original profile is unaffected and can be launched from about:profiles. If the new profile works OK, mail contacts etc. can be transferred from the original profile.

more options

I'm wondering if a size has been remembered in the xulstore.json file

Help/Troubleshooting, Profile Folder, Open Folder, close TB delete both of these files:

  • session.json
  • xulstore.json

Restart TB and see if the pane retains its setting.